Total Quality Management (TQM)
A management approach focused on customer satisfaction, continuous improvement, employee involvement and quality across the organization.
WHAT IS TOTAL QUALITY MANAGEMENT (TQM)?
A core definition of Total Quality Management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.
Total Quality Management is a business management strategy used to improve products and services by focusing on organizational process measurements and controls.
TQM’s key concept is that the quality of a product or service is the responsibility of everyone involved in its creation or consumption, including management, employees, suppliers and customers. TQM's ultimate goal is to improve customer satisfaction.
Total Quality Management: Quality Through Everyone
Total Quality Management is a business management strategy used to improve products and services by focusing on organizational process measurements and controls.
The key concept of TQM is that quality is the responsibility of everyone involved in the creation or consumption of a product or service.
Management, employees, suppliers and customers can all contribute toward improving quality and customer satisfaction.
Ascent INSPECTA Explains Total Quality Management
TQM originated in Japan in the 1950s. Since the 1980s, TQM has become well-known on an international level.
The term Total Quality Management has lost favor in the United States in recent years and is commonly substituted with simply quality management.
The core concept remains focused on organizational participation, customer satisfaction, process improvement and quality-driven management practices.
Principles of TQM
TQM can be defined as the management of initiatives and procedures aimed at achieving quality products and services. Key principles include leadership, training, customer focus, data-driven decisions, appropriate tools, continuous improvement, company culture and employee involvement.
Executive Management
Top management should act as the main driver for TQM and create an environment that ensures its success.
Training
Employees should receive regular training on the methods and concepts of quality.
Customer Focus
Improvements in quality should improve customer satisfaction. The customer ultimately determines the level of quality.
Decision Making
Quality decisions should be made based on measurements. Organizations should continually collect and analyze performance data to improve decision-making accuracy.
Methodology & Tools
Appropriate methodology and tools help ensure that non-conformance incidents are identified, measured and responded to consistently.
Continuous Improvement
Companies should continuously work towards improving manufacturing and quality procedures and finding ways to become more competitive and effective.
Company Culture
The culture of the company should aim at developing employees' ability to work together to improve quality.
Employee Involvement
Employees should be encouraged to be proactive in identifying and addressing quality-related problems. All employees participate in working toward common goals.
TQM Quality Improvement Focus
TQM encourages organizations to focus on quality throughout their processes, people, decision-making and customer relationships.
Process Improvement
Continuously improve processes, products and services through structured quality-management practices.
Customer Satisfaction
Focus quality improvement efforts on customer expectations and satisfaction.
Performance Measurement
Use performance measurements and data to support accurate quality decisions.
Employee Participation
Encourage employees to identify quality-related problems and contribute toward common goals.
Quality Culture
Build a culture where people work together to improve organizational quality and performance.
Continuous Improvement
Maintain a continual focus on improving quality, effectiveness and stakeholder expectations.
Quality Management with Ascent INSPECTA
Total Quality Management focuses on creating a culture where everyone contributes toward quality improvement.
Ascent INSPECTA provides professional guidance to organizations seeking to strengthen quality-management practices, improve processes and build a culture of continual improvement.
A structured approach to quality can help organizations improve consistency, customer satisfaction and overall business performance.
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