Quality Policy Statement
At Ascent INSPECTA Advisors, quality is central to our processes, services, customer relationships, and commitment to continual improvement.
Building Quality Into Everything We Do
Ascent INSPECTA Advisors (the Company) has developed an Integrated Management System based on the requirements of BS EN ISO 9001:2015. The Company places strong emphasis on continually improving its processes and services to meet and exceed customer requirements.
The Company follows the principles of process management and continually strengthens its culture of improvement throughout the organization.
Our quality approach emphasizes customer satisfaction, process effectiveness, compliance, and the consistent delivery of services.
Our Quality Objectives
We continually work to improve our processes, strengthen customer relationships, and deliver value across our business.
Identify and eliminate waste that does not add value for our customers.
Understand and respond to our customers' needs and expectations.
Comply with applicable contractual, statutory, and regulatory requirements.
Manage supplier relationships while considering supplier needs and expectations to achieve planned results.
Create a competitive advantage across our business operations.
Continually improve our processes and add value to all aspects of the business.
Our Service Quality Commitments
We aim to deliver reliable services that meet applicable standards, agreed methods, and customer requirements.
Testing Services
Testing services are intended to comply with ISO/IEC 17025, the general requirements for the competence of testing and calibration laboratories, where applicable to the services provided.
Inspection Services
Inspection services are intended to comply with ISO/IEC 17020, the requirements for the operation of bodies performing inspection, where applicable to the services provided.
Reliable Results
Testing and inspection activities are carried out in accordance with applicable stated methods and customer requirements.
Timely Delivery
We strive to deliver accurate, error-free reports and services on time and within the agreed budget.
Our Business Commitments
Our quality objectives support responsible business practices, customer satisfaction, and sustainable growth.
- We are committed to achieving profitable returns that support continued research, development, and growth.
- We conduct our business ethically and professionally.
- When an error occurs, we work to resolve the issue as promptly as possible.
- We remain adaptable to reasonable customer requests for changes.
- We establish strategic objectives and key performance indicators (KPIs) and review them during regular management review meetings.
- We use employee training and communication to help ensure that applicable policies are understood and implemented.
Management Responsibility & Continual Improvement
All technical personnel are responsible for familiarizing themselves with the Quality Procedures Document and ensuring that the applicable quality system policies, procedures, methods, documentation, and arrangements for accredited services are followed.
The Compliance Manager is responsible for monitoring the continuing effectiveness of the quality system under the authority of the Managing Director.
Quality system requirements are maintained through the implementation of the Compliance Programme and Compliance Plan, together with monitoring progress against established objectives and targets.
Senior management is committed to meeting applicable requirements and continually improving the effectiveness of the Quality Management System and quality culture. This policy is reviewed periodically to ensure its continuing suitability and effectiveness.
Regards,
Satyajeet SharmaAscent INSPECTA Advisors
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