What is ISO 20000:2011?

ISO 20000:2011 is a standard for IT Service Management (ITSM). It provides a framework that organizations can use to manage IT services and demonstrate that their service management practices comply with recognized requirements.

The standard is particularly relevant to IT service providers that need to demonstrate their ability to consistently deliver effective and reliable IT services while supporting business processes and customer requirements.

As the IT sector continues to evolve, organizations need effective systems for managing service quality, performance, customer requirements and costs. ISO 20000:2011 provides a structured approach for achieving these objectives.

Why is ISO 20000:2011 Important?

The IT sector continues to play an important role in supporting business transactions and organizational processes. IT departments and service providers need to maintain an appropriate balance between service quality, performance and cost.

ISO 20000:2011 helps organizations establish a structured approach to IT service management and provides a framework for improving the delivery and management of IT services.

• Supports structured IT Service Management practices.
• Helps organizations maintain a customer-focused approach.
• Supports consistent IT service performance.
• Helps organizations balance service quality and cost.

Advantages and Objectives of ISO 20000:2011

Balance Between Quality and Cost

Organizations need to balance IT service quality with operational costs. ISO 20000:2011 provides a structured approach that helps organizations manage their IT services while considering both service performance and business objectives.

Customer Focus

ISO 20000:2011 supports a customer-focused approach to IT services. Organizations can understand customer requirements and use these requirements when managing and improving their IT services.

ISO 20000:2011 for IT Service Providers

IT service providers can use ISO 20000:2011 to establish and maintain effective IT Service Management practices.

Certification can help organizations demonstrate that their IT service management practices follow an internationally recognized framework. It can also support organizations in improving customer-focused service delivery and maintaining consistent service performance.

• Structured IT service management.
• Improved customer-focused processes.
• Better alignment between IT services and business requirements.
• Demonstration of conformity with ISO 20000:2011 requirements.

Why Choose Ascent Inspecta?

For IT companies, implementing an effective IT Service Management system can be an important step toward improving service management practices. Ascent Inspecta provides professional consultancy, training and audit support to organizations seeking ISO certification.

Our team of consultants, trainers and auditors provides practical guidance to help organizations understand and correctly interpret the requirements of the applicable quality and service management standards.

• Professional consultancy and training support.
• Assistance with understanding standard requirements.
• Support for documentation and implementation.
• Certification preparation and audit guidance.
• Practical and cost-effective certification support.